Redefining Client Service

Join the IPMA on Wednesday, June 16 at 2:15 PM EDT during a one hour webinar on Redefining Client Service in Tough Economic Times.  What do we mean by client service, and how does it need to be redefined in a soft economy? Who are our clients, and what are their expectations? In this webinar, IPMA uses models outside the legal industry to take a fresh look at client service principles, and provides practical ways to implement them and to increase employee engagement as we go through these challenging times.

Upon completion of this webinar, attendees will have learned:

• What client service means and why it's so important right now.
• How to set client service goals and how to implement them.
• How to get buy-in from top management and from staff.

The fee for this program is $50.00 USD per virtual seat for IPMA Members and $75.00 USD for Non-Members.
Registration for this webinar closed on  Monday, June 14.
Complete access information was distributed via e-mail on Tuesday, June 15.

Speaker Bios
Christy K. Stouffer
Christy Stouffer is the firm-wide Director of Practice Support Services for the Business and Litigation Departments at Patton Boggs. She began her law firm career as a working paralegal manager at Cleary, Gottlieb, Steen & Hamilton in Washington, DC, where she spent eleven years building and managing their paralegal program and working in areas such as financial institutions, securities, antitrust, toxic tort litigation, international investment, contracts and other areas of law. From Cleary Gottlieb, she took the position of firm-wide paralegal manager at Arent Fox, and then moved to Steptoe & Johnson, where she held the position of Director of Practice Support and Paralegals for all offices. She is a past president of the International Paralegal Management Association ("IPMA"), served on the IPMA Board for six years, served on and chaired numerous IPMA committees, the DC Chapter Chair for five years. She is also a member of the Georgetown University Paralegal Studies Program Advisory Board and a former member of the program’s faculty, as well as a frequent speaker and author on issues affecting the paralegal profession and legal technology, and a frequent guest speaker at conferences and other professional venues.

• Starter Kit for New Paralegal Departments/Managers
• IPMA Annual Conference & Expo
• Webinars
  • Recordings of Past Webinars
  • Utilization & Marketing Your Program - 02/24/2010
  • Managing Through a Crisis - 04/14/2010
  • Performance Appraisals - 05/19/2010
  • Redefining Client Service - 06/16/2010
  • Social Networks - 07/14/2010
  • Dealing with Difficult People - 08/18/2010
  • Training with No Budget - 09/15/2010
  • The Value of Working Beyond Your Job Description - 04/21/2011
  • Knowledge Management: What Do You Know - 05/19/2011
  • Paralegal Ethics: Help Your Paralegals Understand Their Professional Responsibilities - 06/16/2011
• IPMA Managerial Skills Seminar